Dear Amazon,

There is no way to report a delivery failure on your web site. Your so-called help page, Find a missing package that shows as delivered basically says “look around, maybe it will turn up”, and “wait 36 hours, just in case”.

What it does not say is what to do after 36 hours.

I had three packages scheduled for delivery on Sunday. Two of them were oversized, and were brought to my front door, at precisely the time recorded on the USPS tracking page. The third, purportedly delivered at the same time into the locked mailbox across the street, wasn’t there.

The USPS web site has a form for reporting missing packages, but it only promises that they’ll respond to the ticket in a few days. And, sure enough, all I got was a voicemail saying “hey, our driver scanned it as delivered into your mailbox, so if you don’t see it, tell Amazon it was lost”. He left a callback number, but didn’t answer, and his voicemail is full. No surprise there.

Going back to the Amazon help page, it turns out that if you scroll down from the useless help message and redundant video, there’s a ‘Contact Us’ button that opens a chat session with someone in India. He didn’t seem surprised to learn that USPS lost a package, refunded it, and threw in an extra $5 for the inconvenience.

I wouldn’t be surprised to learn that it ended up in someone else’s mailbox, but because people do things like go to work, I can’t just go door-to-door asking about it and expect results. Nothing expensive or time-critical, just Yet Another Reason I wish Amazon didn’t use USPS.

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