Things that suck

  1. 10% packet loss on my DSL line.
  2. Three hours diagnosing the problem so that I could convince tech support it wasn't my equipment. And, yes, I even had a spare DSL modem lying around.
  3. At least four hours spent on the phone with support at various levels, mostly spent listening to Muzak and repeating parts of item #2.
  4. Being told that it will be 11 days before someone can physically come out and check the lines, since resetting the DSLAM didn't fix it.
  5. Discovering that every other service provider in the area (cable, wireless, etc) has at least a 5-day lead time, and juicy up-front costs for the required gear.