Okay, so in the process of replacing the battery in my phone, you broke it. Not entirely surprising given the low repairability of your hardware designs, but that’s what backups are for, and you did replace it with a new one and gave it a 90-day warranty.
Okay, so it took over eight hours to restore all my data to the new one, and I had to spend another half-hour resetting and restoring my watch.
Okay, so the new phone won’t stay connected to a wireless base station that’s more than about ten feet away. Or to the watch at similar distances. In fact, it only sometimes sees two of the dozen wireless networks that my iPad can see, and frequently fails to connect with random error messages (“incorrect password” that is suddenly correct two minutes later).
Wait, that’s not okay. In fact, that kinda sucks, because now I have to drive 40 minutes back to your store, twiddle my thumbs waiting for my appointment, and then most likely spend another eight hours restoring to a new new phone.
Can you forgive me for wondering if this isn’t a subtle plan to sell me an upgrade?
The genius quickly agreed that the new phone was a complete lemon, and went to replace it. And came back with a 16GB iPhone 6 loaner, because they didn’t have another replacement in stock, and this triggered their system to demand that it be sent off for repair, which will take 3-5 days (and almost certainly result in returning Yet Another New Phone).
The replacement is useful only as a phone, which means it’s basically useless. A co-worker has offered the loan of his old iPhone 7, which at least has enough space for my stuff. I’ll probably spend tomorrow restoring all my data to it, but won’t bother restoring in-app purchases, etc, since I’ll have to do it all again next week.
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