It’s hard to look forward to a relaxing vacation when the airline keeps silently canceling your outgoing flight. This is the second time my sister has checked her upcoming itineraries and discovered that our flight from San Franciso to Osaka was missing. No notification email, no refund, no hint on the site that we ever booked such a flight, and not much concern from the folks who answer the phones. If the higher-level support rep doesn’t sweeten the deal for us after the second screw, I will be “less than polite” about it.
Our new flight connects through Tokyo, adding three hours to the day. The good news is that a flight to Tokyo is less likely to be canceled, and the domestic leg is JAL.
Grumble. Clearly I should stop using the Brickmuppet Travel Agency, before we get to Kyoto and find our hotel burned down.