That is, “people who are currently taking their first class in basic tech support”.

Me: “Hey, Apple, in Ping’s user profile display, song titles that contain apostrophes are cut off at the apostrophe, so that Don’t stand so close to me comes out as Don.”

Them: “I see you have written in with a concern about Ping and word recognition.”

Me: “Um, no; let me break it down into a nice numbered list for you.”

Them: “To resolve this issue, I suggest you uninstall and re-install iTunes. I have consulted with another Agent, and we have found that this is the best solution for this issue.”

Me: “…or I could wait 24 hours for Apple to fix the problem on their end, which they just did.”

“Uninstall and reinstall”, the fuck-off-and-die of customer service.