Dear Roxio,

Your DigitalMedia SE software is installed on one of our Windows laptops (Sony ships the damn thing, in fact). It’s supposed to help users burn DVDs. When I pushed the little button to burn a disc containing 3+ GB of data scattered across several thousand files, a little dialog box popped up complaining that 6 of the files couldn’t be written.

This was in a fixed-width window, and the files were listed with their full pathnames, cut off at the end of a non-resizable column. I have no idea which 6 files can’t be burned to the DVD, and your software refuses to tell me. Obviously no one at your company has ever actually used your product.