Losing Customers, Delivery Edition


Since it’s over 90 today and the smoke from the more distant fires is in the air, rather than firing up the oven or range, I ordered a pizza from Round Table, and accidentally failed to de-select the new default contactless delivery:

Claim:

Step 1: Order online and select the Contactless Delivery option during checkout. Please pay with a credit card and tip online to complete your contactless order.

Step 2: Your pizza is removed from our 400+ degree oven, sliced, placed in the box and is never touched.

Step 3: The driver will let you know they have arrived by ringing the doorbell or knocking.

Step 4: The driver will leave your order on a protected barrier, step back to a safe distance and wait for you to pick up your pizza.

Reality:


Step 3: The driver places the pizza on the ground in front of the door, ignoring both the side-table of the grill and the large wooden bench, both less than three feet away and in clear view.

Step 4: The driver rings the bell and pounds on the door, then flees before you can walk twenty feet. (seriously, he was already back in his car and putting it in gear)

Step 5: The manager faux-pologizes without any sign of giving a damn.


Comments via Isso

Markdown formatting and simple HTML accepted.

Sometimes you have to double-click to enter text in the form (interaction between Isso and Bootstrap?). Tab is more reliable.