I’m getting consistent 190ms pings to my server, despite 10ms pings to the router its connected to. It’s not server load, it’s not the bandwidth throttling rules in my firewall config, and I’m not seeing any errors in netstat or dmesg output. My best guess right now is a duplex mismatch on the switch. I’m waiting to hear back from the network guys.

Update: supporting evidence for my switch theory: Scott’s machine in the same rack, recycledbits.org, has the same problem, and I get 360ms pings from mine to his, without ever touching a router.

On the “damn nuisance” front, however, email to ViaNet tech support comes back with one of those stupid challenge/response verification schemes. This is precisely the wrong approach for your primary tech-support contact method. Maybe if you’d actually answered the phone when I called, I wouldn’t mind so much, but come on, grab a clue, eh?

Update: oh, that’s much better.