When I was getting ready to switch jobs back in June, I decided it would be a good time to consolidate all my backups and archives, sort out my files, and in general clean up my data. The vehicle I chose for this exercise was a pair of LaCie 500GB Firewire 800 drives.

The idea was to copy everything to one of them, then clone it all to the second one, which would be kept offsite and synchronized on a weekly basis over the Internet. My many other Firewire drives could then be used for short-term backups, scratch space, etc. One thing led to another, though, and I didn’t unpack the second drive until Tuesday night, and it was DOA.

LaCie’s online tech-support form didn’t produce a response, so I called them this morning. Ten minutes later, a replacement was in the mail, due to arrive tomorrow. They charged the new one to my credit card, and they’ll refund the money once I ship the dead one back (using their prepaid label). Because the price has dropped since June, the refund will be about $30 larger than the charge.

While I’d have preferred to have a working drive the first time, I like the way they handle problems.