2/3/2004 — well-known “white spots on PowerBook display” issue finally annoying enough that I call AppleCare.

2/4/2004 — box arrives at house, driver waits while I pack it up.

2/5/2004 — AppleCare web site acknowledges receipt of unit.

2/7/2004 — AppleCare confirms problem, orders part.

2/13/2004 — AppleCare web site updated with “Begin testing” and “Ready to ship”.

2/13/2004 (cont.) — box arrives, brand-new screen installed. J verifies absence of white spots, and lack of dead pixels (better than the original).

2/13/2003 (cont.) — Overjoyed, J splurges on additional gigabyte of RAM.