[Update: all switched over, and the only difficulty in the install was discovering that Comcast still ships routers that hang onto MAC addresses for dear life, preventing you from reusing an IP address on the LAN side unless you reboot the silly thing. This was dumb on a home line ten years ago, and inexcusably stupid on a business line today. On the bright side, it came with native IPv6, so I can get rid of my Hurricane Electric tunnel sometime soon.]
So on March 9th, I got email from sonic.net informing me that their current DSL service was going away on April 10th, and that I needed to call right away to upgrade to their new faster-cheaper-better service.
The person who answered the phone seemed surprised that I’d actually called right away. Then she put me on hold for several minutes while she looked at my account, then she said she’d call me back. She didn’t.
So I replied to the original email, which surprisingly actually went to someone, who answered and said someone would call me back. Today, I got a long, casual voicemail from someone who eventually got around to explaining that the new service isn’t offered in my area, and I’d need to find a new ISP. Yes, I was expecting this.
(short version: they had a contract with AT&T to use their lines for DSL, and that expired)
So now I’m waiting on a callback from Comcast Business to schedule an install. It will cost more, but even their cheapest plan is much faster than the 6000/768 I have now. Internet-only; I’ll keep the Dish for TV, and migrate the landline to an Ooma box.
(the only reason I still had the landline was that Sonic’s agreement with AT&T required it)