Sunday, April 1 2012

WhyCantIPayPal?

Two hours on the phone with Paypal, six password resets, three escalations, two different computers and four different browsers, and still they don’t have the slightest idea why I can’t log in to my account.

Ten days ago, I successfully paid for something through Paypal. Now, nothing that tier 1-3 support can come up will get me into my account.

…but they think that if they escalate even higher, they may have something for me in 24-48 hours.

[Update: Amusing; if I do a password-reset and try to give it the current password, it detects this and refuses to allow me to use it. But that same password didn’t work fifteen seconds earlier, so the problem can’t possibly be on my end, especially since I’m pasting it in each time rather than typing it from memory.]

[Update: it appears they don’t like my home IP address…]