Thursday, October 8 2009

Dear Amazon,

You’re still having this problem?

I search for Revo sunglasses, to replace the pair that just snapped in half while I was wearing them. I find the closest model available with free shipping, and what do I find as the “active discussions in related forums”?

Amazon: if you like sunglasses, surely you'll like...

You folks make a living doing keyword matching, and this is what you throw up on my screen? Are you suggesting that sunglasses lead to cross-dressing, like some sort of optically polished gateway drug? Should my mother be concerned?

Have you thought about moderating, or better yet eliminating these forums? The signal-to-noise ratio makes Youtube commenters look like modern sages.