Wednesday, December 3 2008

“My god, it’s full of cars”

Last week, I got a letter reminding me that my 2002 Lexus RX-300 was due for its 200,000-mile service. Monday, I called the dealership near my office to schedule it. The service tech asked for my phone number, typed it in, and said:

S: Wow, you’ve got a lot of cars.

J: Um, no, just the one.

S: I see at least 50. No, wait, 115.

J: By chance, are any of them a 2002 RX?

S: No. Is your address 1721 Del Monte?

J: No. But you have the right name and phone number.

S: Um, okay, we’ll just schedule this manually, and I’ll tell someone about the glitch.

A few minutes later, I realized why the address he gave sounded so familiar: it’s the dealership I originally bought the car at, in Monterey. I figured he had just clicked the wrong option and ended up looking at their inventory.

No. When I showed up the next morning, they typed in my name and said, “wow, you’ve got a lot of cars.” I pointed out the address, and someone laughed and said he knew what had happened:

everyone has admin privileges in the system, and the last time I’d come in, the tech had made the “rookie mistake” of transferring every car at another dealership into my name instead of transferring my car’s home dealership from there to here.

He was surprised that I hadn’t gotten 115 warranty service reminder calls.