Tuesday, September 11 2007

Dear Roxio,

Your DigitalMedia SE software is installed on one of our Windows laptops (Sony ships the damn thing, in fact). It’s supposed to help users burn DVDs. When I pushed the little button to burn a disc containing 3+ GB of data scattered across several thousand files, a little dialog box popped up complaining that 6 of the files couldn’t be written.

This was in a fixed-width window, and the files were listed with their full pathnames, cut off at the end of a non-resizable column. I have no idea which 6 files can’t be burned to the DVD, and your software refuses to tell me. Obviously no one at your company has ever actually used your product.