Sunday, September 9 2007

Lousy timing

This morning, one of our executives sent email that her laptop crashed, and then refused to boot, asking for the original install media. Ordinarily, this would mean looking at it on Monday morning.

Unfortunately, she was at the airport, getting onto a plane for New York, for Very Important Business. So she took the dead laptop with her, and asked us to FedEx her the install CDs. That really wouldn’t have worked out very well for her, so we’re sending another laptop out there ASAP.

At least, we’re trying. It seems that no amount of money on our part will get any shipping company to let us use their same-day service. We’re not TSA-approved for such things, and having an established account doesn’t matter. The only way we could get it to her before Tuesday morning is to buy a ticket and fly it out there ourselves. Grrrr.

[yes, the dead machine is a Sony, but it’s not one of the BXs that have been causing us trouble.]

[Update: finally got details from her. It’s not dead dead, it’s giving up during the Windows startup, complaining about a missing or corrupt DLL, which it would be happy to retrieve from any Windows XP disc. So, we’re not looking at a major hardware failure, at least.]