The good news is that the folks at via.net rebooted something and got the ping times down from 500ms to 80ms. The bad news is that I’m still seeing 30% packet loss to every machine in their data center, so there’s more work to be done.
[update: ah, 17ms, no packet loss. much better]
[update: apparently there was a DDOS attack on one of the other servers they host.]